Our values reflect our approach and part of who we are, what we stand for and how we act.
Since IMS was formed more than 20 years ago, our highly skilled and experienced team has one focus to create a community within our large remote workforce in order to deliver the best solutions to our clients.
This has formed our key principle of: Powered by People, Driven by Results.
Raising the bar
Delivering a high-quality bespoke cleaning provision to meet every one of clients’ needs is critical to our purpose of forming long term partnerships. Our focus on quality excellence includes continuously monitoring our standards with a robust audit process, exceeding expectations, and accountability for our impact on the environment.
Community
We build our workplace on trust, respect, inclusiveness, and honesty to encourage our staff to help each other to achieve our objectives, while always having our clients’ and company’s best interest in mind.
Longevity
Our overall approach and ethos is to preserve long-term relationships with our clients and staff. We know that our clients want a regular settled team and we can boast exceptional retention rates of for staff and clients.
Cost-conscious
We are honest and straightforward when we communicate our costs to our clients to highlight the investment in creating a sustainable and effective model.
Forward thinking
We are honest and straightforward when we communicate our costs to our clients to highlight the investment in creating a sustainable and effective model.
Keep it simple
We are honest and straightforward when we communicate our costs to our clients to highlight the investment in creating a sustainable and effective model.
2000
IMS formed
250+
Dedicated staff
93%
Average quality audit score
98%
Management staff retention
Our fantastic clients
At IMS our Clients are at the forefront of everything we do, listening to the requirements of our Clients across various sectors, propels our business forward, guaranteeing we always adopt a bespoke, innovative, and robust service provision.
We’re not just looking satisfied clients; we want our clients to become future references because they’re so enthusiastic about our services.
Here are some of the testimonials received from some of our clients.
“Insite Managed Services are extremely flexible, they can turn their hand to various different requests and have proved to be incredibly resourceful at times of extreme pressure.”
Mike Batt
Reading Buses
“We worked with IMS for many years and have enjoyed an excellent working relationship. Their operation management and high standards of contract cleaning are extremely trustful, and I would recommend IMS to anyone.”
Richard Meakes
“Having used a different contract cleaning in Surrey previously to acquiring the services of IMS, we are particularly pleased by their level of cleaning standards, and especially their commercial cleaning services, which are exceptional.”
Facilities Manager
Headquarters Office
“I am very happy to have IMS on site looking after our cleaning contract. They have reassured me that cleaning to a good standard can be achieved, despite 400,000 visitors a year. I am no longer checking up on standards across the property.”
Bex McAllan
Visitor Experience Manager, The National Trust
“Following our meeting yesterday, I wanted to write to you to say how excellent the new Supervisor is and she has been a real asset to the cleaning at the school. Nothing is too much trouble and she is always happy to help us out. If we ask her to do something a bit different for a special occasion, it is always done to an exceptionally high standard.”
School Business Manager
Secondary School
