BWI Group is a premier chassis supplier who design and manufacture brake and suspension systems for the global transportation market. Starting in Dayton, Ohio, USA, BWI has nearly 100 years of experience in the Automotive Industry, began as Drayton Engineering Laboratory Company (Delco) in the early 1900s. The business created the first electric starter for the global automotive market and went on to also introduce innovations in automotive lighting, ignition, and other products. Later, as part of General Motors, Delco Products and Delco Moraine were formed as sister divisions of the corporation.
After visiting the site and through open and honest discussions with Lisa Stelling, Purchasing Manager at BWI, IMS decided that we would tender for site. The site is a combination of manufacturing/ factory environment, the cleaning provision was failing due to it been over serviced. They were not only looking to make cost savings, but to restructure the Cleaning Provision in its entirety. As we looked at the site, we agreed a plan of action and decided the best way forward to make the provision for the site work.
Our approach and suggestions were taken on board by the client, who believed that our bold approach would ensure that the cleaning provision would improve under our Management, whilst making cost savings which is why IMS was successful in winning the Tender.
IMS made changes with a cost saving of £80,000 per year for the client and avoided making any redundancies. Staff were provided a change in shifts, an increase of pay and new equipment, along with proper training. This has incentivised and motivated staff to share our ethos at IMS, whilst providing a high standard cleaning service.
KPI’s and SLA’s were agreed from the contract start date with Lisa Stelling and Management at IMS. A monthly audit system was set up to be carried out at each site, followed by a report providing feedback from the client to IMS. This system proved very effective from start date, with the client mentioning that improvements are already noticeable and KPI’S and SLA’s have been met.
As well as a robust monthly audit, we have introduced quarterly meetings with the client. Our Account Manager is key in supporting the team on site. We recognize the importance of keeping the lines of communication open with our client, to ensure that we as a Company are following through with their requirements and expectations, falling in line with the agreed SLA’s and KPI’s.
This Case Study demonstrates our experience as a highly established Commercial Cleaning Company in the Cleaning Industry. We would encourage potential customers to speak to our clients, who will confirm that we do deliver on our promises providing a high standard of cleaning to match the needs of each individual client.