No matter how big a company is, the importance of training staff both new and experienced, really cannot be underestimated and has lots of obvious benefits. When a robust training plan is in place, employees feel valued as you are investing in them, increasing their ability and performance and it goes without saying, that good employees are at the core of any successful Business, not just cleaning.
At Insite Managed Services, we have recently partnered with one of our major suppliers and introduced a flexible and convenient on-board ‘eLearning tool’, which keeps our Cleaning Operatives proficient on all aspects related to cleaning.
A weekly training ‘mytraining’ video is emailed to our Cleaning Operatives, and it can be completed at their own pace with no disruption to cleaning schedules. Designed to be used by all, it is easily accessible on mobiles with no pens or paper required. The video lasts less than three minutes, followed with three short questions at the end, covering various basics of cleaning including:
- COSHH Training
- Colour Coding
- Cross Contamination
- Health & Safety
- Care of Equipment
- Kitchen and Washroom Training
- Best Practice
- Customer Service Training
IMS embraces a multicultural and diverse workforce, and although the video is in English it can be subtitled in several other languages if required.
Our HR Training, Health & Safety Coordinator Louise Carter monitors a log by pulling a report identifying which employees have started or finished their training. Tracking the training in this way also helps us to identify where improvements or additional training from Area Managers may be necessary. Employees are emailed a certificate for modules when they have been completed.
Louise has already been receiving some great feedback from the team, with some of our longstanding Cleaning Operatives mentioning that “the videos are very informative, easy to follow, and enjoyable to watch!”
Neil Webb, Managing Director at IMS stated, “Our hard-working staff are highly valued at IMS, and we have dramatically upped our game by introducing this fantastic eLearning Tool. I am committed to providing the best possible resources, ensuring that we continue to deliver a ‘high level’ standard of cleaning to all our clients.”
If you would like to be part of our team, please contact the office today on 01344 845000.
We look forward to hearing from you.